Trimble Off Campus Recruitment 2023 – Trimble invites Trimble Off Campus 2023 Recruitment Drive for Freshers on the official website @www.trimble.com. candidates can check and apply for the Customer Support Representative role at Trimble company.
Trimble Off Campus 2023 Recruitment – Position Summary
Interact with customers to provide information in response to level 1 & 2 inquiries about products and services and to handle and resolve complaints. Provides customer service support by obtaining, analyzing and verifying the accuracy of information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Coordinates in the handling of difficult and/or unusual situations. Should be open to learning and handling additional responsibilities outside the basic KRAs.
Trimble Off Campus 2023 Recruitment – Job Responsibility
Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provides solution or ascertains who best can provide the information, and routes the request to the appropriate department / individual
Resolves level 1 product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
Contributes to team effort by accomplishing team metrics and SLA
Provides all billing related information to customers – help in resolving any billing issues
Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems
Ensures and provides quality service to both internal and external customers.
Receives inquiries and contacts the organization’s other departments to resolve a variety of account related issues
Participates and provides expertise as a member of the Customer Care group
Attends regular meetings and feedback sessions
Trimble Careers 2023 – Eligibility Criteria
Bachelor’s Degree or equivalent
Relevent work experience preferred
Trimble Jobs 2023 – Specific Skills required
Process-oriented with high attention to detail
Basic knowledge of computer – MS Windows & MS Office
Excellent written and verbal communication skills
Problem solving and analytical skills
Trimble Off Campus 2023 – Relationships
INTERNAL: All internal teams
EXTERNAL: Customers
Trimble Off Campus 2023 Recruitment – Apply Online
