NeSDA Report 2021: Kerala topped

NeSDA Report 2021: Kerala toppedThe National e-governance service delivery assessment (NeSDA) report 2021 has been released. the report was released on June 13, 2022 by Dr Jitendra Singh.

  • The 2nd Edition NeSDA 2021 report has been prepared covering the assessment of States, and UTs, focusing Central Ministries on and their effectiveness in delivering online services to citizens.
  • The report also provides suggestions for governments to further enhance their e-Governance service delivery systems.
  • NeSDA 2021 covers services across seven sectors – Finance, Labour & Employment, Education, Local Governance & Utility Services, Social Welfare, Environment and Tourism sectors.


NeSDA 2021

  • Overall, in NeSDA 2021, Kerala topped with the highest overall compliance score among all the States and UTs.
  • Jammu and Kashmir, assessed first time in NeSDA 2021, scored highest among all UTs for six sectors Among UTs.

Ranking of State / UT Portals is as follows:

RankNorth-East and Hill StatesRemaining States – Group ARemaining States – Group BUnion Territories
1NagalandKeralaOdishaJammu & Kashmir
2MeghalayaTamil NaduUttar PradeshAndaman & Nicobar Islands
5TripuraTelanganaWest BengalChandigarh
6Himachal PradeshGoaMadhya PradeshLadakh
8MizoramAndhra PradeshRajasthan 
9Arunachal PradeshMaharashtra  

Ranking of State / UT Services Portals is as follows:

RankNorth-East and Hill StatesRemaining States – Group ARemaining States – Group BUnion Territories
1MeghalayaPunjabRajasthanJammu & Kashmir
2TripuraTamil NaduUttar PradeshAndaman & Nicobar Islands
3AssamHaryanaMadhya PradeshDelhi
5Himachal PradeshGujaratWest BengalPuducherry
7Arunachal PradeshKarnatakaBiharDadra & Nagar Haveli and Daman & Diu
9ManipurAndhra Pradesh  

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