EASE 2.0 Index by IBA

EASE 2.0 Index by IBA

• As per the EASE Banking Reforms Index 2.0, Bank of Baroda has been placed at the first spot. State Bank of India and Oriental Bank of Commerce (OBC) got the 2nd and 3rd place respectively. the Indian Banking Association (IBA) makes EASE (Enhanced Access and Service Excellence) reform index.

• The Index covers the performance of the Public Sector Bank and measures 120 objective metrics based on six themes. the main purpose of this index is to make changes in the PSBs and encourage them for learning from each other.

The six theme of EASE 2.0

1. Responsible Banking
2. Customer Responsiveness
3. Credit off-take
4. Governance and HR
5. PSBs as Udyamimitra for MSMEs
6. Deepening Financial Inclusion and Digitalisation.