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Indian Railways launches Integrated Rail Madad Helpline Number

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Indian Railways launches Integrated Rail Madad Helpline Number

On 8th March 2021, Indian Railways has launched the Rail Madad Helpline 139 and integrated all railway helplines into a single number ‘139’ (Rail Madad Helpline).

  • The Rail Madad Helpline 139 will be used to making queries, assistance and complaints about passengers during the travel.
  • Apart from this, the Ministry of Railway launched a social media campaign – #OneRailHelpline139

What is Helpline no 139?

  • Rail Madad Helpline 139 will be available in 12 languages.
  • Traveller can choose Interactive Voice Response System (IVRS) or directly connect to a call centre executive by pressing the ‘*’ (asterisk) button. 
  • An average of 3,44,512 calls/SMS is received at the authorities hand in each day on Rail Madad Helpline 139.

Menu of 139 Helpline (IVRS)

Press 1to a call centre executive
Press 2For enquiry –
PNR status, arrival/ departure of the train,
accommodation, fare enquiry,
ticket booking,
system ticket cancellation,
wake up alarm facility /
destination alert,
wheelchair booking, meal booking
Press 4 To make general complaints
Press 5To make vigilance related complaints
Press 6Make queries related parcel and goods
Press 7Making IRCTC operated trains queries
Press 8 complaints Status
*talk to a call center executive

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