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Digital Voice Agent by ICICI Lombard

Digital Voice Agent by ICICI Lombard – A private non-life insurance company ICICI Lombard launched an AI-powered digital voice agent in collaboration with Skit.ai. the digital voice agent is an AI-based SaaS voice automation platform. It will help in assisting customers with the status of their insurance claims for health and motor insurance policies.

  • The voice agent will simplify the complex process of seeking claim status.
  • The digital voice agent will effectively reduce the average call handling time and will improve call containment rates, and automate customer interactions through intuitive, human-feeling dialogue.

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